FAQ! Need help?

Yes, you can cancel your subscription. RSS will refund the security deposit paid by the subscriber where there are no damages or outstanding fees. This is payable once we receive a one-month notification from you. If there is unused subscription fee, RSS will reserve fifty percent (50%) of the balance subscription fee to be paid to the subscriber.

No, you do not get a refund except for the instances mentioned above.

You can move out at the end of your subscription period after all outstanding have been cleared, if any and at any time subject to company policies.

a subscriber can move in when the state of apartment is confirmed, payment is made and the subscription agreement is signed.

It depends on the property. There are certain properties where pets are not allowed, in which case, you cannot keep a pet. However, in properties where pets are allowed, you are required to sign our pet policy and adhere to our pet policy and pay the refundable 50k. Pets are only allowed in the properties with profile that states “Pet Friendly” filter on the listing on the platform. RSS will not be liable for the upkeep or responsibility of the pet or in the event any liability, damage/ harm is caused to any co-subscriber or co-subscriber’s pet. Also, the owner of the pet will be liable to bear the cost of any liability or damage caused to any co-subscriber, neighbors, guest or the property due to their pet.

You will be charged a late subscription of N3000 per day of default, in which case, non-payment of subscription fee when due can be a ground for the termination of your subscription or eviction.

the security of our subscribers is important to us. In other to safe guard the lives and property of our subscribers and clients, subscribers are advised to be security conscious whilst the company has entrusted and outsourced the security of the properties to professional, reliable and reputable security companies.

In the event of a theft, vandalism, and/or burglary, you'll need to contact the police as soon as possible. You can engage our Facility manager to assist with aiding the process.

The Occupant shall be responsible for his/her belongings in the demised Premises and neither the Property Owner, RSS nor its vendors shall be held liable/ responsible for the personal belongings of any subscriber.

In the case of theft or loss of any furnishing or appliance or furniture in the property, the subscribers staying at the scheduled premises at that point of time shall be held responsible. The subscriber have the right to report such theft to the security of the property or to the appropriate authority for investigation.

A reasonable sum shall be deducted from the security deposit of subscribers towards compensation of the loss/ theft and damage or an amount as mentioned in cancellation & refund policy. In case the recovery amount exceeds the security deposit, the subscribers shall be liable to pay the amount.

For general maintenance RSS may keep a copy of the keys of your house. And for shared houses, RSS may show houses to other subscribers hence, we advise existing subscribers to keep your valuables locked inside their respective apartments/rooms or cupboards and never leave them unattended to in open places.

We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.

RSS can manage your property in the event that is agreed- Your property is managed by the facility management arm of RSS called RS2. In the event where RSS is not the facility manager of the property, the property shall be managed by facility managers of your choice and so appointed.

depending on the arrangement, you will be receiving a subscription fee or any such monies due and payable on a pre-arranged date or between 24- 48 hours after receipt of payment from subscribers

RSS collects a security deposit and holds it in escrow.

when a subscriber defaults, the following processes will be initiated against them: 1.) The defaulter's guarantor will be contacted 2.) The defaulter's employer will be contacted 3.) The defaulter will no longer be eligible to subscribe our listed properties from RSS in the future 4.) The defaulter's information will be reported to the credit bureau 5.) The defaulter will be denied access to power, water, and other provided services 6.) The defaulter will be denied access to the property 7.) The eviction process would be initiated against the defaulter

RSS carries out verification on every prospective subscriber in the form of credit worthiness, sustainable source of fund and guarantee from a guarantor.